The Shade Shop is a family-owned business since 1918, specializing in high-end, custom window treatments and outdoor shading solutions. While we have drastically expanded our product offerings and our team over the 100+ years we have been in business, our commitment to providing exceptional customer service and the highest quality products remains the same.

Our company culture is both fast-paced and laid back. We like to have a good time and laugh with our coworkers, but we are also highly productive in a busy work environment that requires a knack for multitasking and prioritizing. We are very much a family business in that our employee wear many hats. A flexible, driven, and fun personality is a must!


  • Expertly manage sales opportunities/inbound leads, which may come in the form of walk-in customers in the showroom, phone inquiries, or form submissions from our website.
  • Warmly greet customers and help them to understand their options in window treatments and outdoor shading solutions, including functional and aesthetic differences and benefits
  • Speak fluidly and informatively with customers (homeowners, business owners, interior designers, builders, and architects) about various products
  • Calculate, generate, and email quotations to potential customers and repeat clients
  • Schedule appointments for Outside Sales staff to measure for customers who are ready to proceed with their order
  • Place product orders with various manufacturers & double check team members' orders for accuracy
  • Provide service after initial sale to customers (including but not limited to checking on the status of an order and scheduling a service if there is an issue with a product)
  • Participate in ongoing product and technology training

Desired Skills, Experience, & Mindset

  • Prior experience in retail, sales, customer service, or interior design/home products industry
  • Friendly, helpful, and upbeat demeanor with every customer, no matter how busy
  • Strong verbal and written communication skills
  • Excellent computer skills (including but not limited to Outlook, Word, and Excel)
  • Comfortable with basic mathematic calculations
  • Self-starter and quick learner
  • Able to multi-task, prioritize, manage time, and thrive in a fast-paced environment
  • Ability to quickly learn and retain a variety of product knowledge and technical information related to motorizing window treatments and outdoor shading solutions.
  • Embraces change in processes and job duties as the company continues to grow
  • Spots areas for potential improvement and creatively problem solves

Salary & Benefits

Salary for this position varies and is dependent upon experience. Sales positions are not commission-based in an effort to maintain our collaborative, non-competitive culture and to ensure our customers never feel any pressure to place an order. Employees are eligible for health insurance and dental insurance after 3 months of successful employment.

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