The Shade Shop is a family-owned business since 1918, specializing in high-end, custom window treatments and outdoor shading solutions. While we have drastically expanded our product offerings and our team over the 100+ years we have been in business, our commitment to providing exceptional customer service and the highest quality products remains the same.
We believe exceptional customer service begins with exceptional people. We're looking for someone who is very personable, loves learning, takes pride in helping people, and wants to build a long-term career. Our company culture is both fast-paced and laid back. We like to have a good time and laugh with our coworkers, but we are also highly productive in a busy work environment that requires a knack for multitasking and prioritizing. We are very much a family business in that our employee often wear many hats. A flexible, driven, and fun personality is a must!
Responsibilities
- Welcome customers to our showroom and help them explore custom window treatments and outdoor shading solutions.
- Guide customers (homeowners, interior designers, builders, architects, and business owners) to the the best solution for their personal style, functional needs, and budget - purely by imparting product knowledge, not high-pressure sales tactics.
- In addition to helping walk-in customers in the showroom, answer questions via phone, email, and website inquiries.
- Calculate, generate, and email quotations to potential customers and repeat clients.
- Schedule appointments for outside sales staff to measure for customers who are ready to proceed with their order.
- Place product orders with various manufacturers
- Participate in ongoing product and technology training
Desired Skills, Experience, & Mindset
- Prior experience in retail, sales, customer service, or interior design/home products industry is wonderful, but not necessary - we're happy to train the right person
- Friendly, helpful, and upbeat demeanor with every customer, no matter how busy
- Strong verbal and written communication skills
- Excellent computer skills
- Comfortable performing basic mathematic calculations and working with dimensions
- Self-starter and quick learner
- Able to multi-task, prioritize, manage time, and thrive in a fast-paced environment
- Ability to quickly learn and retain a variety of product knowledge and technical information related to motorizing window treatments and outdoor shading solutions
- Embraces change in processes and job duties as the company continues to grow
- Spots areas for potential improvement and creatively problem solves